Only what's relevant
Show each customer the parts of the policy that apply to them, instead of the whole document.
Use case · Policy explanation
Policies every customer understands.
Coverage, conditions and changes are hard to follow in dense text. Lont turns policy documents into personalized video that shows each customer only what's relevant to them — clearly.
The problem
Information delivered isn't meaning understood.
Policy language is precise, dense and generic by necessity — which makes it hard for any individual customer to see what it means for them. They get the document, but not the understanding, and the gap shows up as confusion, mistrust and support calls.
- Dense documents
- Generic for everyone
- Confusion
- Support pressure
How Lont helps
From complexity to clarity.
Plain, visual explanation
Turn coverage, conditions and changes into a clear narrated video anyone can follow.
Builds confidence and trust
When customers genuinely understand their cover, confusion drops and trust grows.
Consistent and compliant
Approved templates render deterministically, so every explanation is accurate and auditable.
Proven impact
Clarity that earns trust.
Clear policy communication underpins the outcomes Lont produced in a 45,685-customer randomized trial at Allianz.
13 → 36 NPS lift
−10.9% Churn understood value retains customers
4.5 → 4.7 Customer rating stars
FAQ
Questions about policy explanation.
How does Lont keep policy explanations accurate?
Execution is deterministic: approved templates and your rules always produce the same explanation for the same inputs, so every video is consistent, auditable and compliant. AI is applied only where you allow it, with optional human review.
Does each customer see the whole policy?
No — they see what's relevant to them. Rules select the right modules per customer, so the explanation is personal and digestible rather than exhaustive.
Can it handle policy changes?
Yes. When terms or coverage change, update the template once; Lont re-renders the correct personalized explanation for every affected customer.
Get started
Make a policy genuinely understood.
Send us a policy that confuses customers and we'll show you the personalized-video explanation.
- −10.9% churn
- 13 → 36 NPS
- 41–52% click-to-open
Thanks — that's in.
We'll be in touch within one business day to set up your walkthrough.